Privacy Policy

Lyons Farm Cars are committed to protecting and respecting your privacy.

Lyons Farm Cars are committed to protecting and respecting your privacy. This policy (along with our Terms of Use and any other documents referenced within it) outlines how any personal data we collect from you, or that you provide to us, will be handled by us. Please take the time to read the following carefully to understand our approach to your personal data and how we will manage it. In accordance with the Data Protection Act 2018 (the Act), the data controller is Lyons Farm Cars, located at Toat Hill Garage, Five Oaks Road, Slinfold, Horsham, West Sussex RH13 0RL.

Information we collect from you

We will collect and process the following data about you: Information you give us. This is information about you that you give us by filling in forms on https://www.lyonsfarmcars.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site.

Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

Technical details, such as the Internet Protocol (IP) address used to connect your device to the Internet, login credentials, browser type and version, time zone settings, browser plug-ins and versions, operating system, and platform; Information regarding your visit, including the complete Uniform Resource Locators (URLs), the path taken to, through, and from our website (including the date and time), the products you searched for or viewed, page load times, download issues, the duration of visits to specific pages, interaction details (such as scrolling, clicks, and mouse movements), methods used to exit the page, and any phone number used to contact our customer support team.

Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

Information obtained from other sources: This refers to the details we gather about you if you use any of the other websites we manage or the additional services we offer. In such cases, we will have informed you at the time of data collection if we plan to share that information internally and combine it with data collected on this site. We will also specify the purpose for sharing and combining your data. We collaborate closely with third-party organizations (such as business partners, subcontractors providing technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies). When we receive information about you from these parties, we will notify you and clarify the purposes for which we intend to use that data.

Cookies

We use cookies on our website to differentiate you from other users. This helps us enhance your experience while browsing and enables us to make improvements to our site. For more detailed information about the cookies we use and their purposes, please refer to our Cookie Policy.

Uses made of the information

We process your data to fulfill our obligations under any contracts between us and to provide you with the information, products, and services you request.
 Additionally, we may use your data to inform you about similar goods and services that we believe may interest you based on your previous purchases or inquiries.
 We will only contact you via email or SMS if you have given your consent, and you may withdraw this consent at any time by reaching out to us at Toat Hill Garage, Five Oaks Road, Slinfold, Horsham, West Sussex RH13 0RL, or via email at sales@lyonsfarmcars.co.uk.
 We may also contact you to notify you of any service changes and to ensure our content is delivered in the most optimal way for you and your device.

Information we collect about you. We will use this information:

We use your data to manage and operate our website, including performing troubleshooting, data analysis, testing, research, and statistical surveys.
 We aim to enhance our website, ensuring that the content is displayed in the most effective way for you and your device. Your data also allows you to engage with the interactive features of our service when you choose to participate. We take steps to maintain the safety and security of our website and its users.
 We assess the effectiveness of our advertising campaigns and tailor relevant ads to you. Additionally, we use your data to offer recommendations for goods or services that may be of interest to you or other users of our site.

We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

If Lyons Farm Cars or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or terms and conditions of supply (available from Lyons Farm Cars) and other agreements; or to protect the rights, property, or safety of Lyons Farm Cars, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will not disclose your personal information to third parties to enable them to contact you for marketing purposes unless we have your consent to do so.

Where we store your personal data

All information you provide to us is stored securely on our servers, and payment transactions are encrypted using SSL technology. If we have given you a password (or you have chosen one) to access certain areas of our site, you are responsible for maintaining the confidentiality of your password. We advise you not to share it with anyone. The data we collect from you may be transferred to, and stored at, a location outside the European Economic Area (EEA) by one of our suppliers. It could also be processed by staff outside the EEA working for our suppliers, involved in tasks such as fulfilling your order, processing payment details, and providing support services. By submitting your personal information, you consent to this transfer, storage, or processing. Lyons Farm Cars will take all reasonable steps to ensure that your data is handled securely and in compliance with this privacy policy.

While we strive to protect your personal data, please be aware that the transmission of information over the internet is never fully secure. Despite our efforts to safeguard your data, we cannot guarantee the security of any information transmitted to our site, and such transmission is at your own risk. Once we receive your information, we will implement strict security measures to prevent unauthorized access. 4o mini

For how long do we retain your personal data?

Unless required by law (such as for preventing fraud or tax evasion), we do not retain personal data for longer than necessary for the purpose it was collected. Generally, this means keeping it for 7 years if you’ve purchased a vehicle or services or obtained finance through us, or 6 months if you have not. If you haven’t opted out of receiving information about other goods and services similar to what you have already purchased or inquired about, or if you have given and not revoked your consent for us to use your data for marketing purposes, we will retain it for as long as necessary for those purposes.

We regularly assess the personal data we store and delete anything that is no longer needed. Data that doesn’t require regular access but must be retained is securely archived or taken offline.

Your rights

You have the right to request that we do not process your personal data for marketing purposes. If we intend to use your data for marketing, or disclose it to third parties for such purposes, we will seek your consent before collecting the data.

To exercise your right to prevent processing for marketing purposes, you can simply leave certain boxes unchecked on the forms where we collect your data. You also have the right to correct any inaccurate or incomplete data, and in some cases (such as when the data is no longer necessary for the original purpose, if we need your consent and you’ve withdrawn it, or if you object to the processing and we do not have a legitimate reason to continue), to request that we remove your personal data from our systems.

If you have provided us with your personal data and our processing is conducted through automated means based on your consent or the execution of a contract, you have the right to request that we provide the data in a structured, commonly used, and machine-readable format. If technically possible within our systems, you may also request that we transfer the data directly to another organization. “Machine-readable” means the data is organized in a way that software can extract specific details.
Unless the decision is necessary for the performance of a contract, authorized by law (e.g., for preventing fraud or tax evasion), or you have explicitly consented to it, you have the right to request that we refrain from subjecting you to decisions based solely on automated processing that have significant legal or similar effects on you.
To exercise any of these rights, please contact us at Toat Hill Garage, Five Oaks Road, Slinfold, Horsham, West Sussex RH13 0RL or sales@lyonsfarmcars.co.uk.
From time to time, our site may contain links to third-party websites belonging to our partners, advertisers, or affiliates. Please note that these websites have their own privacy policies, and we do not accept responsibility or liability for those policies. We recommend reviewing these policies before submitting any personal data to these external sites.

Access to information

Under the Act, you have the right to access the information we hold about you. You can exercise this right in accordance with the provisions of the Act. We will not charge you for providing access to your information unless your request is clearly unreasonable or excessive, especially if it is repetitive. In such cases, we may apply a reasonable fee to cover the administrative costs associated with fulfilling your request. Additionally, if you request multiple copies of the same information, we may also charge a reasonable fee to cover the cost of providing these copies.

Changes to our privacy policy

If we make any updates to our privacy policy in the future, they will be posted on this page. If necessary, we will notify you of any significant changes via email. We encourage you to review this page regularly to stay informed about any revisions to our privacy policy. 4o mini

Contact

If you have any questions, comments, or requests concerning this privacy policy, please feel free to contact us at Toat Hill Garage, Five Oaks Road, Slinfold, Horsham, West Sussex RH13 0RL or via email at sales@lyonsfarmcars.co.uk.

Complaints

If you have any concerns or complaints regarding how we handle your personal data, please reach out to us at Toat Hill Garage, Five Oaks Road, Slinfold, Horsham, West Sussex RH13 0RL or by emailing sales@lyonsfarmcars.co.uk. We will make every effort to address and resolve your issue.
If you’re still unsatisfied with our response, you can contact the Information Commissioner’s Office (ICO) by writing to Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, calling 0303 123 1113 or 01625 545745, faxing 01625 524510, or submitting an online message via https://icosSDSDg.uk/global/contact-us/email/ or lodging a complaint through their online form at https://ico.org.uk/concerns/handling/.